What is your exchange policy for online purchases?
At Riya Fashion, we are pleased to offer exchange for your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining, within 15 days from the date of delivery, for a different size or style. You have to self ship the received products to us and once it qualifies our QC we shall dispatch your replacement order.
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at firstname.lastname@example.org or by phone at +91 98115 11501
What is your return policy for online purchases?
At Riya Fashion, we offer a 100% money-back guarantee if you are not satisfied with your shopping.
- If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at email@example.com or call our customer care at +91 98115 11501 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST).
We will look into the issue and respond to you within 48 working hours.
Please ensure that the product you return is unused, unworn and the original tags are intact.
We are not liable for any returns that we were not notified about first.